How is JoinTheDeal cheaper than regular stores?

We combine many orders into one bulk purchase. Brands and distributors give lower prices for volume, and we pass that price to everyone who joins the deal.

When am I charged?

At checkout your card is only held, not charged. We charge it when the deal reaches its group goal. If the goal is not reached, the order is cancelled, the hold is released and nobody is charged.

How long does shipping take?

Each deal page shows its estimated ship date. Most items ship after the deal closes and the group order is placed. You will get tracking by email.

Do you ship outside the U.S.?

Not yet. We currently ship within the United States only.

Can I cancel my order?

Yes, any time before the deal closes — email sales@jointhedeal.com with your order number and we will release your hold or refund you in full. After the deal closes the group order has been placed, so our return policy applies.

Are the products genuine and under warranty?

Yes. Deals are sourced from the brand or an authorized distributor, and the manufacturer’s warranty applies as stated on each deal page.

Which payment methods do you accept?

Major credit and debit cards, Apple Pay and Google Pay, processed securely by Stripe.

I sell a product. Can you run a deal for it?

We would love to hear from you. Apply as a partner.

자주 묻는 질문 (한국어)

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